Returns & Exchanges

At Mood, we want you to love every piece you wear, which is why we offer a 30-day return window for all unworn apparel in its original condition. If your new look isn't a perfect match, our streamlined process ensures a quick and easy exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items with original tags attached and include the packing slip inside a secure shipping bag or box.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location and keep your tracking number handy while we process your refund or exchange.